A few years (almost a decade) ago in another telco that I was working at, I had an on the job conversation with my then manager. I urged him to go talk to the shipping clerk to find out the skinny on how the company is really doing. As a result I was called a “bloody communist” “Καλά είσαι κομμούνα ρε? “. That line was the conversation killer.
Well during this year’s AIFS conference in Athens, Wendy Goucher of Idrach ,said exactly that: “talk to the janitors, canteen caretakers and such personnel; they will tell you more or less how to fix your business”.
Now I am not privy to Mme. Goucher’s political opinions, but I do certainly feel vindicated that my gut feeling has been extensively studied in the field of psychology.
BTW. Many thanks to the organizers of AIFS, it was a good note comparing ground.